Support Center

The extension isn't working on a website

• Make sure the extension is enabled in your browser's extension settings
• Try refreshing the page after enabling the extension
• Some websites block extensions - try right-clicking the extension icon and selecting "Autofill"
• Check if the website is in your "Never Save" list in Settings

I can't unlock my vault

• Make sure you're using the correct master password (passwords are case-sensitive)
• Try typing your password in a text editor first to check for typos
• If you've changed your password recently on another device with sync enabled, use the new password
• Important: We cannot recover your master password due to our zero-knowledge architecture

Autofill isn't working

• Ensure "Show autofill icon" is enabled in Settings
• Check that you have a saved login for this website's domain
• Try clicking the Base-2-Pass icon in the username/password field
• Some sites use non-standard login forms - try using the popup to copy/paste credentials

Cloud sync isn't working

• Verify your sync token is entered correctly in Settings
• Check your internet connection
• Try clicking "Sync Now" manually in Settings
• Look for error messages in the sync status indicator

Is Base-2-Pass really secure?

Yes. Base-2-Pass uses industry-leading encryption (XChaCha20-Poly1305) with Argon2id key derivation. All encryption happens locally on your device, and your master password never leaves your browser. Even with cloud sync enabled, our servers only store encrypted data we cannot read. See our detailed FAQ for more information.

Can you help me recover my master password?

No. Due to our zero-knowledge architecture, we have no way to recover, reset, or bypass your master password. This is a security feature, not a limitation. Your master password is the only key to your encrypted data, and we never have access to it. Please store your master password securely.

How do I import passwords from another manager?

Go to Settings > Backup & Restore > Import from CSV. We support imports from Chrome, Firefox, LastPass, Bitwarden, Norton, and generic CSV formats. Export your passwords from your old manager as a CSV file, then import it into Base-2-Pass.

How do I export my passwords?

Go to Settings > Backup & Restore > Export Vault. This creates an encrypted backup file that you can use to restore your vault or transfer it to another device. Your data belongs to you, and you can export it at any time.

Is Base-2-Pass open source?

Yes! Base-2-Pass is open source. You can review the code, contribute improvements, or fork it for your own use. Transparency is important for security software.

What happens to my data if Base-2-Pass shuts down?

Your data remains safe. Your vault is stored locally on your device and works offline. You can export your data at any time. Being open source means the code remains available even if the project is discontinued.